For Norton Shores Police Officer Mark Lowell, serving this community isn’t just a job. It’s something he stepped into with purpose, commitment, and curiosity. And it all started just five years ago, fresh out of high school, when he joined the City of Norton Shores as a cadet.
“I always knew I wanted to help people,” Mark said. “I was drawn to public service early on, and law enforcement felt like a path where I could make a real impact, do something active, something different every day.”
After completing a law enforcement program at Careerline Tech Center in Holland, Mark explored cadet opportunities across West Michigan. What stood out about Norton Shores? The opportunity to serve in the field, not just behind a desk.
“Most cadet positions are administrative, answering phones or filing paperwork. But Norton Shores cadets patrol parks, enforce city ordinances, and really get to know the community. That hands-on experience made all the difference.”
A Cadet Role Unlike Any Other
In Norton Shores, cadets serve as an extension of the city’s community policing efforts. They’re often the first point of contact at city parks, answering residents’ questions, offering directions, and helping enforce local rules to keep public spaces safe and welcoming.
Mark described the role as “essentially community service with a badge,” providing a unique opportunity to understand the real-world dynamics of policing while engaging directly with the people who call Norton Shores home.
“You start to recognize faces, answer questions, and represent the department in small but meaningful ways,” he said. “It was eye-opening, and it made me feel like I belonged here.”
Finding Mentorship and Momentum
Mark credits much of his professional growth to mentorship within the department, particularly from community policing officers like Jared Passchier, who showed him the power of building trust with residents.
“I didn’t come from a law enforcement family. So, seeing officers know people by name and connect with them—that shifted my whole perspective,” he said.
With continued encouragement, Mark applied to and was accepted into the Grand Valley Police Academy, sponsored by the Norton Shores Police Department. From there, he was hired full-time and began patrol duty, starting with night shifts and learning the ropes from seasoned field training officers.
“It was intense,” he said, recalling his first shift. “Going from a cadet to responding to real-time emergencies like hit-and-runs was like drinking from a firehose. But I loved every second of it.”
Growth, Gratitude, and Goals Ahead
Now, nearly three years into his role as a full-time officer, Mark works a mix of days and evenings and says what he appreciates most about Norton Shores is the people.
“The community here is amazing. People wave when you drive by. They trust us and know we’re here to help. That level of support is something special.”
He’s also had the chance to grow professionally in ways that are rare in departments of this size. From becoming a control tactics instructor (thanks to his lifelong martial arts background) to supporting community-focused programs, Mark’s career is already rich with opportunity.
“Norton Shores isn’t just a place to do patrol; it’s a place where officers can find their niche. Whether you’re interested in community work, investigations, or training, there’s a path here.”
Advice for the Next Generation
For young people considering law enforcement, Mark’s advice is simple: try the cadet program.
“It’s the best way to get a feel for the job. You get real experience, meet officers, and learn what it actually means to serve. And even if it’s not the right fit, it helps you figure that out early.”
For those in high school, he also recommends looking into law enforcement or public safety classes through local tech centers, like the one that first sparked his own interest.
Looking ahead, Mark hopes to step into a leadership role within patrol and eventually explore investigative work. But for now, he’s grateful to be part of a department—and a city—that truly values service, safety, and community connection.
“I feel really lucky to have started here,” he said. “Norton Shores has given me every opportunity to grow and serve, and I’m proud to wear this badge.”
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